> For the complete documentation index, see [llms.txt](https://unibaseio.gitbook.io/unibase-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://unibaseio.gitbook.io/unibase-docs/unibase-memory/faq.md).

# FAQ

### I can't see the Unibase Memory icon

Make sure the extension is installed and **pinned** to the toolbar. Check the browser's extensions menu (top-right), find Unibase Memory, and click the pin icon.

### My conversations aren't syncing

1. Make sure you're on a supported platform (ChatGPT, Claude, or Gemini).
2. Refresh the page.
3. Open the Unibase Memory panel.
4. Use **Import to Memory** to sync the current conversation manually.
5. Check that you're signed in.

### Background import is taking a long time

That's normal when there are many conversations. Due to platform limits, large histories import gradually in the background — you can keep using the browser while it runs.

### I signed out and can't see my memories

After signing out, memories are hidden from the panel. **Sign back in with the same account** to view them again — your synced archive is restored from Membase.

### MetaMask login isn't working

Make sure MetaMask is installed and **unlocked** in the browser, then try signing in again.

### Is my data private?

Yes. Memory is **local-first** and, when synced, **end-to-end encrypted** with a key derived from your wallet — only you can read it. See [Architecture](/unibase-docs/unibase-memory/architecture.md).

### Do I have to sync to Membase?

No. Sync is optional. With it off, everything stays in local browser storage. With it on, memory becomes portable, recoverable, and verifiable on Unibase Explorer — while staying encrypted.

***

Back to [Overview](/unibase-docs/unibase-memory.md).